An answer right away.
Visitors ask their question in your website chat. Inbee answers from your articles; when needed, your team takes over in the same conversation.
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Inbee answers from your articles
Every answer cites its sources, in the customer’s language. When your articles say nothing, Inbee says so.
Your team live, in the same thread
The customer sees the expected wait and their place in line. Outside opening hours, the reply goes out by email.
You decide who can do what
Anonymous visitor, customer or paying customer: for each, an answer from Inbee, a request or your live team.
Also included
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Requests tracked in the chat
Customers find their requests and your replies.
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Reply above the button
Chat closed, the new reply still shows.
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Conversation rating
Customers rate the conversation from 1 to 5.
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Secure identification
Signed-in customers are recognised with a secret key.
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Allowed websites
The chat only loads on the websites you list.
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€0.50 excl. VAT per resolution
Per conversation Inbee resolves, nothing otherwise.
How it works
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Paste one line of code
Add the chat code to your site and list the allowed websites.
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Choose who can do what
For each type of visitor: Inbee’s answer, a request or the live team, and the wait you promise.
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Inbee answers
From your public articles, in the visitor’s language, with its sources.
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Follow the results
Every conversation has an outcome: resolved, handed to the team or dropped, with its rating.
Frequently asked questions
How do I add a chat to my website?
Copy the install code from Inbee and paste it into your pages. List the allowed websites: the chat will not load anywhere else.
Can the AI chat make up an answer?
Inbee only answers from your public articles and cites its sources. When they don’t cover the question, it says so and offers to reach your team under your rules.
How much does the AI chat cost?
€0.50 excl. VAT per conversation Inbee resolves, at most once per conversation. A conversation handed to the team or dropped costs nothing. You can see the list of counted conversations.
What counts as a resolved conversation?
The customer confirms the answer helped, or asks for no further help in the next 24 hours. A simple greeting doesn’t count, and a resolution is withdrawn if the customer comes back.
What happens outside opening hours?
The visitor sees when the team is back. The conversation becomes a request and the reply reaches them by email.
Can live chat be reserved for paying customers?
Yes. For each type of visitor (anonymous, customer, paying customer), you choose Inbee’s answer, a conversation or the live team, and how many requests they can open.
How are my signed-in customers recognised?
Your site passes the customer’s identity, signed with a secret key. No one can pose as another customer, and the conversation joins their CRM record.
Does the chat speak my customers’ language?
Inbee answers in the visitor’s language. Chat texts (welcome, wait times) can be set in 8 languages.