Speak before they write.
Announcements, surveys and onboarding checklists show in your website chat, at the right moment and to the right visitors. Answers land in Inbee.
No card · European models · Data in France
Well-targeted announcements
A window, a banner or a message in the website chat: by page, language, visitor type and dates.
Surveys at the right moment
NPS, CSAT, CES or an open question. Every answer is kept, and you see each survey’s response rate.
Guide the first steps
An onboarding checklist shows the steps and progress. A step is ticked off when the customer does it.
Also included
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Six triggers
Page visited, time spent, scrolling, leaving the page, a click or an event from your site.
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Three formats
A window, a corner banner or a message in the website chat.
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The right audience
Pages, language, new visitor, returning visitor or customer, and frequency.
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Response rate
Answers compared with how often each survey was shown.
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Exportable answers
Scores, comments and open answers, to read in Inbee or export.
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Several languages
One version of each announcement per language, shown to match the visitor.
How it works
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Add the website chat
One code snippet on your website or in your product, then turn on interactions in its settings.
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Prepare your message
An announcement, a survey or an onboarding checklist, written in Inbee.
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Choose who and when
Pages, language, visitor type, dates, frequency and trigger: the message arrives at the right moment.
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Read the answers
Scores, comments and response rates land in Inbee, ready to guide your next decisions.
Frequently asked questions
What is the difference between NPS, CSAT and CES?
NPS measures how likely a customer is to recommend you (0 to 10). CSAT measures satisfaction after an interaction or purchase. CES measures how much effort it took to get what they wanted. Inbee offers all three, plus an open question.
How do we show an announcement inside our app?
Add the website chat to your app with a code snippet, then turn on interactions in its settings: they are off at first. Your announcements, surveys and checklists then show according to the rules you choose.
Can we target an announcement?
Yes. Each announcement has its own pages, language, audience (new visitors, returning visitors or customers) and start and end dates. It only shows to the visitors it concerns.
How do we avoid surveying customers too often?
Each survey has its own frequency (once, once per session, once a day), pages and audience. You decide who sees it, where, and how often.
Where do we find survey answers?
In Inbee, survey by survey: every answer with its score and comment, the number of answers and the response rate. You can also export them.
What can trigger a message?
A page visit, time spent on the page, scrolling, leaving the page, a click on an element or an event sent by your site. The trigger shows the announcement, survey or checklist you choose.
What is an onboarding checklist for?
To guide a new customer through their first steps. They see their progress; a step is ticked off when they visit the right page or take the expected action, or with one click on "Mark as done".
What about our customers’ ideas?
They live in Feedback, with the roadmap and updates: customers suggest and vote, you announce what ships. See the Feedback page.