Speak before they write.
Announce what’s new, measure satisfaction and collect your customers’ ideas, on your website and in your product, at the right moment.
No card · European models · Data in France
Well-targeted announcements
Public updates, news in the website chat, messages inside your product: by language, segment and dates.
Surveys at the right moment
NPS, CSAT or CES, shown on a page, after an event, at the frequency you choose. Every answer stays on record.
Ideas and votes
A public board where customers suggest and vote. Change an idea’s status: its voters are notified.
Also included
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Onboarding checklists
Steps, progress and automatic completion for new customers.
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Triggers
A page, an event or a language is enough to show a message.
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News in the website chat
Your announcements readable where customers write to you.
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Answers on record
Every survey answer saved and easy to find.
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Segment targeting
Each message only reaches the customers it concerns.
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Several languages
One version per language, shown to match the customer.
How it works
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Add the website chat
One code snippet on your website or in your product: announcements and surveys go through it.
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Write your message
An announcement, a survey or a checklist, in each of your customers’ languages.
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Choose who and when
Segment, page, event, dates and frequency: the message arrives at the right moment.
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Read the answers
Scores, comments and votes land in Inbee, ready to guide your next decisions.
Frequently asked questions
What is the difference between NPS, CSAT and CES?
NPS measures how likely a customer is to recommend you (0 to 10). CSAT measures satisfaction after an interaction or purchase. CES measures how much effort it took to get what they wanted. Inbee offers all three.
How do we show an announcement inside our app?
Add the website chat to your app with a code snippet. Your announcements, surveys and checklists then show there according to the triggers you choose.
Can we target an announcement by language or segment?
Yes. Each announcement has its own languages, segments and start and end dates; it only shows to the customers it concerns.
How do we avoid surveying customers too often?
Each survey has its own frequency, pages and segment. You decide who sees it, where, and how often.
Where do we find survey answers?
In Inbee: every answer is saved with its score and comment, and stays available to your team.
How does the ideas board work?
Your customers suggest ideas and vote on a public board. You give each idea a status; when it changes, voters are notified.
What is an onboarding checklist for?
To guide a new customer through their first steps. They see their progress, and steps complete automatically as they do them.