A help center that answers.
Your articles, organised in collections and translated, on your own domain. Customers ask their question: Inbee answers from your articles.
No card · European models · Data in France
Articles in collections
Group articles by topic and publish them in 9 languages, translated in one click then reviewed.
Search that understands
Keywords or a full sentence: the right articles come up, and Inbee answers below with its sources.
Your domain, your brand
An Inbee subdomain or your own address, with your colours, logo and banner.
Also included
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Protected collections
A password on one collection or the whole center.
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Embedded videos
YouTube and Vimeo, right in the article.
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Image library
Your screenshots stored, reusable across articles.
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Guided request form
Articles suggested before the request is sent.
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Old links redirected
Links from your old center lead to the right article.
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Import from a site
Bring in a web page or a whole sitemap.
How it works
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Import or write
Bring over your old help center, a web page or Markdown, or write in the editor.
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Translate
Inbee translates the article; you review before publishing each language.
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Connect your domain
One DNS record, and the help center answers at your address.
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Customers find answers
They search, read Inbee’s answer and, if needed, open a guided request.
Frequently asked questions
How do I create an online help center?
Create your collections, write or import your articles, pick the address and look, then publish. The help center is included in Inbee.
Can we use our own domain name?
Yes: an Inbee subdomain, or your own address such as help.your-site.com, once you add a DNS record.
How many languages can we publish in?
Nine. Each article can be translated by Inbee, then reviewed and corrected before publishing.
Does search understand everyday questions?
Yes. It finds articles by keywords and by meaning. Inbee answers below the results, only from your public articles, and says what they don’t cover instead of guessing.
Can some articles be kept for certain customers?
Yes, with a password on a collection or on the whole help center. Those articles don’t appear in public suggestions.
Can we bring over our current help center?
Yes: from Zendesk, Intercom, Freshdesk, Zoho Desk or Help Scout, or from a web page and a sitemap. Old links lead to the new articles.
Do the articles also power the website chat?
Yes. Inbee answers in the website chat from the same published articles: updating one article improves both.