All of Inbee,
from €49 a month.
Your customers, your team, your documents, in one place. And an AI that knows all of it. The whole product in every plan; only the size of your team changes.
Prices excl. tax · 14-day trial, no card · Data in France
Team
For a small team where everyone does a bit of everything.
- All of Inbee
- Support: email and website chat in one shared queue
- Ask Inbee: the assistant that knows your documents, your customers and your conversations
- Internal docs and a public help center
- CRM: accounts, contacts, deals, tasks
- Mail and team chat
- Newsletters from your own domain: 5,000 sends a month
- Announcements and surveys
- 50 questions solved by Inbee included every month
- Import from Zendesk, Intercom, Freshdesk, Zoho Desk, Help Scout
- Card payment, an invoice with every payment
- Online help and email, reply within two business days
- Inbee branding on the website chat and help center
Pro
The trial planFor a growing team: support, sales and internal work in one place.
- All of Inbee
- Everything in Team, for 10 people
- Card payment, an invoice with every payment
- Online help and email, reply within two business days
- Inbee branding on the website chat and help center
Organisation
Multiple brandsFor several teams or brands, with a dedicated contact.
- Everything in Pro, plus
- Several brands, permissions per workspace
- Activity log
- Two-factor authentication required for everyone
- White label (no Inbee branding)
- Guided onboarding and migration, a dedicated contact, same-business-day reply, payment by invoice
What you replace
One subscription instead of five or six tools that don’t talk to each other. And an AI that knows them all.
Support and website chat
instead of Zendesk, Help Scout or Crisp
CRM
instead of HubSpot or Pipedrive
Docs and help center
instead of Notion or Confluence
Team chat
instead of Slack
Newsletters
instead of Brevo or Mailchimp
Ask Inbee
instead of searching each of them
You pay Inbee when it solves the question.
50 questions solved by Inbee in your website chat or help center are included every month. Beyond that: €0.50 excl. tax each, with a spending cap you set. Nothing when it hands over to your team. Your team’s assistant is included.
Solved, confirmed
The customer says it’s sorted: “Yes, thanks”, “That did it”.
Solved, assumed
After Inbee’s answer, the customer doesn’t ask for help again within 24 hours: no human, no request, no new question.
Never twice
At most one per conversation. A greeting doesn’t count. If the customer comes back with the same question, it is removed. You see every counted conversation.
Compare plans
The same product in Team and Pro. Organisation adds several brands, control and hands-on support.
| Feature | Team | Pro | Organisation |
|---|---|---|---|
| Price and team | |||
| Price excl. tax | €49 / mo · €490 / yr | €99 / mo · €990 / yr | €159 / seat · €139 (yr) |
| People included | 3 | 10 | 10 seats minimum |
| Additional person | €12 / mo | €9 / mo | €159 or €20 (light) |
| Team size | Up to 25 | Up to 25 | No limit |
| Brands (workspaces) | 1 | 1 | 3 included, then €250 / mo |
| In the product | |||
| Support: email and website chat | Included | Included | Included |
| Public help center | Included | Included | Included |
| Internal docs | Included | Included | Included |
| CRM | Included | Included | Included |
| Mail and team chat | Included | Included | Included |
| Newsletters | 5,000 / mo, +10,000 for €15 / mo | 5,000 / mo, +10,000 for €15 / mo | Sized to your volumes |
| Messages you send first | 1,000 / mo | 1,000 / mo | Sized to your volumes |
| Import from your previous tool | Included | Included | Included, with guidance |
| AI | |||
| Inbee answers customers | 50 / mo included, then €0.50 | 50 / mo included, then €0.50 | €0.50 per solved question |
| “Ask Inbee” assistant | Included | Included | Included |
| Summary, suggested reply, translation | Included | Included | Included |
| Control | |||
| Permissions per workspace | — | — | Included |
| Activity log | — | — | Included |
| Two-factor authentication required | — | — | Included |
| Branding, payment and support | |||
| Branding | Inbee branding | Inbee branding | White label |
| Payment | Card, with invoice | Card, with invoice | By invoice |
| Inbee support | Email, within two days | Email, within two days | Dedicated contact, same day |
Phone, WhatsApp and SSO are not included in any plan. They will be a separate line when they exist.
How does the trial work?
Fourteen days on the Pro plan, no credit card. Everything is open except newsletters and the sending domain, which open with the subscription; 50 questions solved by Inbee are included. At the end, you choose Team or Pro. Without a subscription, your workspace becomes read-only: nothing is lost for 90 days.
Is there a free plan?
No. The 14-day trial gives you time to judge for yourself, with your whole team.
What if we are more people?
Add people whenever you like: €12 a month on Team, €9 on Pro, up to 25. Beyond that, or for several brands, choose Organisation.
What counts towards sending limits?
Only two things. Newsletters: 5,000 sends a month, +10,000 for €15 excl. tax a month. Messages you write first to an address that has never written to you: 1,000 a month. Replies to your customers never count.
How is a solved question counted?
When the customer confirms it’s sorted, or doesn’t ask for help again in the next 24 hours. One per conversation at most, never for a greeting, removed if the customer comes back with the same question. You set a spending cap; once it is reached, Inbee hands over to your team.
Can we change plan or stop?
Yes, from the settings, in a few clicks. No commitment beyond the paid period (a month or a year): a plan change or cancellation takes effect at the end of that period.
Can we bring our history?
Yes, from Zendesk, Intercom, Freshdesk, Zoho Desk or Help Scout: conversations, saved replies, help center with old addresses redirected. You run the import yourself; no email goes out to your customers.
Are prices excl. tax? Who can subscribe?
Yes, all prices are excl. tax. Inbee is for businesses only. French VAT (20%) is added, except for reverse charge for a business in another EU country that provides a valid VAT number, and outside the EU.
Where is our data hosted?
In France, at Scaleway: servers, database and files. The AI models are European. The full list of sub-processors is in our legal notice.